Shellexa / Operational Intelligence

Your manual workflows, fully autonomous now.

Custom-built AI agents for regulated industries; with hallucination controls, compliance guardrails, and full audit trails from day one.

shellexa / workflow-eval
Data Intake
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Master_Service_Agreement_v4.pdf
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54,250 tokens

Our Architecture & Approach

We engineer custom vertical agents.
And the infrastructure to control them.

In regulated environments, the hardest challenge isn't getting an AI to answer a question; it's guaranteeing that answer won't trigger a compliance violation, break a downstream system, or require a human to fix it. We build autonomous agents from the ground up, wrapped in the safety nets required to prevent those failures.

No guessing

Strict rule schemas, explicit failure paths, and hard-coded workflow boundaries. We do not allow models to be creative.

Full visibility

Live evaluation harnesses catch hallucinated data, detect policy drift, and track every API call in real-time.

Human fallback

Clear escalation triggers route edge cases instantly to human experts before a mistake hits production.

Audit trail

Infrastructure that logs every token, reference, and reasoning step for strict regulatory compliance.

Vertical Agents

Agents we engineer for regulated workflows.

We do not sell off-the-shelf software. We act as your specialized engineering partner, custom-building deterministic AI agents tailored to your exact operational requirements. Here is what we build:

Customer Operations

Resolve 60–80% of complex support tickets automatically. Agents route, resolve, and escalate directly within your internal APIs.

Autonomous resolution

End-to-end L1/L2 ticket resolution with context retrieval, action execution, and policy-aware escalation.

Retention signaling

Behavioral drift detection across usage telemetry to trigger intervention workflows before churn.

RAGfeedbackTicketHistorycontextAgentresolvePolicycheckActionClose

Healthcare Operations

Automate manual claims and clinical documentation with zero HIPAA violations. Deterministic validation guarantees compliant outputs.

Claims verification

Extract structured data from intake, cross-reference eligibility, and flag exceptions; with full audit trails.

Clinical documentation

Convert unstructured provider notes into coded, billable formats in real time with schema enforcement.

RAGfeedbackIntakeEHRcontextAgentHIPAAValidateschemaCodeClaim

Legal & Compliance

Cut contract review time by 60%+ with hard hallucination controls. High-stakes document analysis with guaranteed provenance.

Contract risk extraction

Identify non-standard clauses, liability exposures, and renewal terms across multi-hundred-page agreements.

Precedent synthesis

Citation-grounded legal research with source verification and confidence-scored output generation.

RAGfeedbackDocsCorpusprecedentAgentanalysisCiteverifyFlagReport

Impact in Production

What we've built.

Legal SaaS

Problem

Needed to extract risk clauses across hundreds of contracts without adding headcount.

Outcome

Cut contract review time by 64%. Eliminated manual tagging.

HealthTech

Problem

Losing 6-8 hours weekly to manual claims verification across multiple payers.

Outcome

100% of intake processed autonomously with HIPAA-compliant audit trails.

Who we serve

Built for some teams. Not all of them.

For:

  • Regulated workflows where errors are expensive
  • Teams replacing manual, repeatable human processes
  • Companies that need audit trails and compliance guarantees

Not For:

  • Chatbots and FAQ assistants
  • Generic AI experiments with no production requirement
  • Low-stakes automation with no compliance needs

Foundation

Our roots are in software quality.
We treat AI as a testing problem.

When an LLM is wrong, it doesn't throw an error—it confidently lies. We embed decades of software testing expertise directly into our AI systems, ensuring models behave with absolute certainty instead of probability.

AI fails silently. We don't let it.

When an LLM is wrong, it doesn't throw an error—it confidently lies. We wrap every agent in hard-coded boundaries to prevent silent failures.

Prompts don't fix hallucination. Testing does.

You cannot solve non-deterministic behavior with better instructions. It is fundamentally a software testing problem.

We treat AI like production infrastructure.

QA is not a final check; it is the core infrastructure. We embed decades of testing expertise directly into our AI systems.

SOC 2 readyHIPAA-compliant infrastructureISO 27001 alignedZero-retention LLM policies

Standalone Services

Software Quality Engineering.
Reliability as a service.

Before we built AI agents, we spent years ensuring mission-critical enterprise software didn't fail. We offer this exact pedigree as a standalone engineering service. We don't just "do QA"; we architect production reliability.

Eliminate false positives.

We replace brittle scripts with resilient, CI/CD-integrated testing frameworks designed to run continuously.

Catch AI drift before production.

We build custom evaluation harnesses to stop hallucinated data and edge-case failures from reaching users.

Prevent production regressions.

We map your application and implement strict test boundaries so new deployments never break existing workflows.

Benchmark extreme load limits.

We simulate high-concurrency environments to identify memory leaks, latency bottlenecks, and scalability thresholds.

Hunt unmapped edge cases.

Our engineers systematically break systems to find security flaws and user journey breakdowns automation misses.

Build a culture of quality.

We embed with engineering leadership to define test strategies, select tooling, and structure zero-defect releases.

Engagement

How we partner with organizations.

4 weeks

Assessment

Start with a 4-week assessment. We map the workflow, prove feasibility, and deploy a secure proof-of-concept. No long-term commitment required.

Fixed project fee. Most assessments complete within 4 weeks.

Ongoing

Deployment

We handle the build, continuous evaluation, and production monitoring. You get a reliable agent integrated into your exact environment.

Retainer-based. Engagements typically begin at $1,500/month.

Strategic

Infrastructure Partnership

Long-term co-development for teams building AI platforms. We provide dedicated engineering capacity and progressive autonomy transfer.

Custom pricing based on dedicated capacity and roadmap scope.

If your AI can't be trusted in production, don't deploy it. Fix it.